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Agency & Channels Manager Job Vacancy at Vodacom Tanzania | July, 2018
NAFASI ZA KAZI VODACOM TANZANIA
Role purpose:-Enable and support Agency and Channels in achieving the Vodacom EBU objective of being the preferred Total -Communications provider (Mobile, Fixed, Mpesa and any other Enterprise products/services) for EBU customers in Tanzania
-Deliver high standard of Management for both existing door to door Agency and other alternative channels
-Enabling and supporting the Agency and Channels to achieve -Acquisition, Retention & Churn targets
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-Provide end to end 1st tier support to allocated Agency and Channels
-Achieve profitability of cluster by ensuring right product mix of Mobile, Fixed, M-Pesa and any other Enterprise products/services products revenue
-Scale up Agency and Channels models ensure penetration is high
-Responsible for fostering productivity of Agency and Channels on daily-weekly and monthly to ensure consistency in target deliverables.
Key accountabilities and decision ownership
-Achieve individual targets (Acquisition & Revenue)
-Drive and communicate Mobile , Fixed M-Pesa and any other Enterprise products/services Line targets
-Monitor the performance of Agency and Channels continuously to ensure that agreed targets are achieved
-Assist the Agency and Channels in creating pipelines, account plans and revenue forecasting
-Ensure that Agency and Channels apply Account Management Methodologies in servicing customer accounts
-Create & manage relationships at multiple touch points with Agency and Channels and customers
-Act as a single point of contact for the EBU Agency & Channels to drive collaboration across all functions of the business
-Communicate market trends and provide adequate up to date information on products and systems
-Assist with on boarding of new door to door agency, identify type of partner, and communicate the relevant legal agreement/addendum, Codes, co-ordinate training calendar / curriculum & access to systems
-Develop & grow inform and communicate any new training modules applicable
Job Summary
Title: Agency & Channels Manager
Location: Dar Es Salaam Head Office - Tanzania, Dar Es Salaam
Job type: Full Time
Sector: Sales
Job ID: VTLEBU010
Posting date: 18 July, 2018
Deadline: Until Filled
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