TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized E-Banking Officer (1 position) to join the Directorate of Technology and Operations team. The work station is Dar es Salaam.
DIRECT REPORTING LINE Chief Manager E-Banking
LOCATION Head Office
WORK SCHEDULE As per TPB Bank PLC Staff regulations
DIVISION Branches
SALARY Commensurate to the Job Advertised
POSITION OBJECTIVE
To provide hands-on deployment and support expertise or all E-Banking Solutions to ensure total customer satisfaction. This will involve the delivery of these solutions to meet pre-defined time, cost, quality and quantity targets either via the management and coordination of internal or external suppliers, contractors and vendors. To provide hands-on deployment and support expertise for all ATMs and E-Banking Solutions products such as Internet Banking, Agency banking, Mobile Banking, Point of Sale, (POS), Card Systems, Payments switches etc.
To ensure roll-out of developed innovative electronic solutions products such as mobile banking, Internet banking, e-collections etc. across country office for the delivery of electronic banking products and services and provide support to branches and for managing provision of systems and user support for all e-banking applications with a critical focus to meet user demands.
E- BANKING OFFICER – ( 1 POSITION)
KEY RESPONSIBILITIES
Guide prospective customers who come over the counter for enquiries.
Coordinate all counter activities while ensuring that quality service is provided to customers.
Receive Cash and Cheque deposits
Posting Transactions
Verify teller proof of cash and teller proof of cheques against actual documents by ticking and signing the printouts.
Scrutinize internal vouchers to ensure that they are properly drawn and authorized in line with the approval limits.
Handle Foreign Exchange Transactions
Cross sell Banks Products to Customers
Affixing photographs in new/continuation customer pass books
Correspond with Cards custodians on issues relating to ATM cards, check reports in order to solve customer complaints.
Any other duties as may be assigned by Supervisor/BFO from time to time.
Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
Report Suspicious Transactions
Ensure you comply with Money Laundering Prevention as per Bank Policy, Know your Customer(KYC)/Customer Due Diligence (CDD)
Issue new passbooks and ID cards to new customers.
Scrutinizing and short casting customers passbooks before making payment on customer’s
accounts
Computing and charging commissions, interest and all other bank charges on customers.
Fill delivery notes/registers for items moved from one office to another by post of dispatch. Balancing teller’s cash at the closure of business daily.
Check and sign back-office entries raised by the respective clerks/tellers.
Prepare Bank reconciliation statement timely and accurately.
Reconcile and clear all suspended transactions
Filing/bundling records for safe keeping in the record rooms.
CONTRIBUTES TO
Customer – Service Delivery/Enquiries
Efficient and Quality Service to Customers
EXPERIENCE AND KNOWLEDGE REQUIRED
Education:
-Bachelor degree/Advance diploma with computer science, information technology, Telecommunication or related field of study.
-Possession of Masters in Business Administration (MBA) in Finance, Accounting and Banking will be added advantage.
Experience:
At least 1-3 years of relevant Banking experience
Working knowledge of Equinox Functionality
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading of application letter and email) via e-mail to: recruitment@tpbbank.co.tz
Applications via other methods will not be considered.
Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
TPB Bank PLC has a strong commitment to environmental, health and safety management. Late applications will not be considered. Short listed candidates may be subjected to any of the following:security clearance; a competency assessment; physical capability assessment and reference checking.
AVOID SCAMS: NEVER pay to have your CV / Application pushed forward.
Any job vacancy requesting payment for any reason is a SCAM. If you are requested to make a
payment for any reason, please use the Whistle blower policy of the Bank, or call 0222162940 to report the scam. You also don’t need to know one in TPB BANK PLC to be employed. TPB BANK PLC is merit based institution and to achieve this vision, it always go for the best.
Please forward your applications before 16th August, 2018
source http://www.tanzania.jobsportal-career.com/2018/08/08/e-banking-officer-at-tpb-bank-plc/