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NAFASI ZA KAZI VODACOM TANZANIA
-To ensure all daily after sales post-paid services are met.
-To ensure all services are done within agreed SLA.
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Key accountabilities and decision ownership
-Attending all issue escalated to EBU support help desk within the agreed SLA
-To attend telephone calls and E-mail initiated by SPOC through the Enterprise Vodacom systems
-Work in conjunction with other stakeholders across department to solve customer issues and improve customer expectation.
-Be proactive in Reporting and making follow up on any EBU support systems Fault that has been reported to Vodahuduma and provide feedback regarding resolution on time.
-To ensure that Platinum customers are given priority in responding/resolving their queries within the agreed SLA.
Core competencies, knowledge and experience
-Strong analytical skills
-Excellent communication skills
-Strong stakeholder engagement
-Strong customer service and customer satisfaction ethos. -Delivering results.
-Interpersonal skills
Must have technical/professional qualifications:
-2+ years’ experience industry or functional experience.
-Diploma in Business Administration, Economics, Marketing or its equivalent.
-Interpersonal skills.
-Excellent communication skills
-Telecommunications experience would be advantageous.
-Management information system
Job Summary
Title: Enterprise Support Executive
Location: Dar Es Salaam
Job type: Full Time
Sector: Customer Relationship Management
Job ID: VTCS012
Posting date: 31 July, 2018
Closing Date : 07-Aug-18, 11:59:00 PM
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