Role Title: Business Head Retail Banking
Reporting Line: Chief Customer Business
Location: NMB Head Office Dar es Salaam
Application deadline: 20 September 2018
Company Description:
NMB Bank Plc. (“NMB”) is a full service commercial bank incorporated in the United Republic of Tanzania. Through its 4 main business divisions: Retail, Wholesale, Agribusiness and Treasury, NMB provides a suite of financial services and products to retail customers, Small and Medium Enterprises (SME’s), Corporates, institutions and the Government. The bank has 200+ branches, a growing number of 6000+ Wakala and 750+ ATMs across the country and is present in 98% of all Government districts. NMB has over 3 million customers and employs over 3,400 staff. The Bank is listed on the Dar es Salaam Stock Exchange in Tanzania. With a balance sheet size of over TZS 5.6 trillion, NMB has consistently been the most profitable bank in the country for the last 12 years.
For the 6th year in a row NMB was declared Best Bank in Tanzania by Euromoney in the framework of Africa Awards for Excellence.
“NMB today is the bank that works, rather than one which exists. Tough decisions around capital, businesses and people have been made. Throughout that process, NMB has continued to deliver strong profits and pay industry-leading dividends to shareholders.” NMB’s Managing Director, Ineke Bussemaker, said innovative products, technology and investments in digital banking coupled with the widest branch network and ATM’s have contributed to the transformation of the bank making it the best bank for financial inclusion. “Solving the challenge of the countries unbanked will take investment, innovation and an ability to bring together key players in payments and other banking services. Currently, we are one of the key players in financial inclusion in the country and will continue to bring banking solutions fit for the majority.” said Ineke Bussemaker.
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Winning the Best Bank Transformation in Africa and the Best Bank in Tanzania awards is a clear indication that our efforts are recognized not just in Tanzania but across the region.
Job Purpose:
The job holder is responsible for ensuring that business sales targets for retail are achieved and customers are serviced effectively. He/she will also oversee development and management of client relationships to achieve the bank’s financial objectives and maximize profit while encouraging a single view of the customer and cross – selling of the bank’s products and services, working with the Digital Transformation and Products division.
Key Responsibilities:
- Revenue and profit and loss responsibility, overseeing retail sales and customer service being focused on the client and closely cooperating with the Digital Transformation and Products division, focus on sales in the branches
- Participate in the development and review of the Customer Business’ unit strategic plan
- Formulate banking strategies to improve retail sales, and communicate the strategy, plans and ideas to department heads
- Drive sales through the teams in the branch network and Personal and Business Banking, developing work plans, budgets and overseeing execution
- Leverage retail customer analytics to inform strategic choices and priorities
- Analyze the Retail Customer Business Sales activities and business value chain (end to end) for growth opportunities, cross selling and new innovative solutions to exceed customer needs and expectations
- Originate, maintain and develop relationships in the retail banking market. This involves leading the definition of end to end customer experience across all channels, service processes, sales processes and operations in line with the retail strategy
- Develop, implement and own the end to end sales processes and associate technology systems across channels in line with regulatory requirements and risk appetite
- Ensure teamwork with other business units (Wholesale and Agribusiness) for seamless value chain delivery of solutions
- Review the branches operating costs within the budget in order to maintain cost control
Attributes:
- Strong knowledge of retail customer segmentation and management techniques
- Business Development, Customer Service and Relationship skills in retail banking
- Impeccable integrity
- Demonstrated record of retail revenue growth in a customer centric and innovative, technology driven financial services environment
- Demonstrable revenue and profit and loss responsibility for retail in an innovative technology driven financial services environment, being a corporate or medium sized financial services or investment company
- People person with presence
- Passion for retail sales in NMB, identify opportunities, pull customers in, go getter mentality
Key competences:
- Execution: achieving results through others, drive sales through the team
- Business Judgement: Showing commercial acumen
- Intellectual Potential: Thinking quickly and flexible
- Collaboration: Creating synergies through working in partnership and teamwork
- Inspirational Leadership: Getting people to follow you
Qualifications and experience:
- Master’s degree in Business (e.g. MBA) or related field gained from a recognized university or a Master’s degree in another area combined with business certifications from reputed international institutions
- Post graduate qualifications in banking is an added advantage
- Minimum of 10 years’ relevant experience, 2 years at senior management level
- Proven track record with demonstrable retail revenue and profit and loss responsibility in a customer centric and innovative, technology driven financial services environment, being a corporate or medium sized financial service or investment company
This position is open to Tanzanian nationals only.
If you consider yourself a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com
If you consider yourself a strong candidate based on the requirements for the role, we invite you to apply by sending your letter of application and CV to executives@nmbtz.com
Please be advised that if you are not contacted within 15 working days of the advert closing date then you have not been shortlisted.
NMB Bank Plc is committed to creating a diverse environment and is proud to be an equal opportunity employer.