At Hyatt “We care for people so they can be their best” Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.
Hyatt Regency Arusha is looking for highly qualified and motivated candidate to be
recruited as Housekeeping Manager. The position holder will report directly to the
Director of Rooms.
Scope and General Purpose of Job:
The Housekeeping Manager is responsible for all duties of the housekeeping operation and
cleanliness levels in all areas of the property. Responsibilities include: staff training, interdepartment
communications, and staff scheduling. The Housekeeping Manager will
promote an atmosphere that insures customer and associate satisfaction. This position
requires strong attention to detail, leadership skills, and the ability to effectively deal with
department heads, guests, and team members.
Main Duties and responsibilities:
Responsible for short and long term planning and the management of the hotel’s
Housekeeping operations
Develop and recommend the budget, labor cost plans and objectives and manages
within those approved plans
Solid understanding of housekeeping and laundry supplies and pars
Teach employees importance of, and how to greet guests and courteously solve
guest requests
See that inspection program is consistently maintained
Assure all safety and security policies and procedures are followed
Work closely with all other Departments
Inspect some rooms daily
Experience purchasing linens and housekeeping supplies
Current on latest housekeeping and laundry technology
Work closely with vendors to assure proper pricing, delivery, and maintenance
Experience teaching, supervising, and mentoring multilingual and multicultural staff
Ensure OSHA and ADA policies are adhered to
Experience with turndown service, special needs of VIP Guests, foreign dignitaries,
etc. helpful
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps
great rewards. Whether it’s career opportunities, job enrichment or a supportiv e work
environment, if you are ready for this challenge, then we are ready for you.
Required qualifications and experience;
Demonstrated ability to effectively interact with people of diverse socioeconomic,
cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience.
Previous hotel pre-opening experience will be an added advantage
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit,
motivational leader, effective communicator, effective in providing exceptional
customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Position is open to Tanzanian nationals only
All applications (Cover letter and CV) should be addressed and sent to the HR
Department by email via Arusha.regency@hyatt.com not later than 31st July 2018.
Only shortlisted candidates will be contacted.